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FAQs

Q: Do you ship internationally?

A: International shipping. We export our products using Amazon. You can find us here.

 

Email us (info@bondtravelgear.com) with your country for a DISCOUNT to offset Amazon's shipping fee. We'll send you a code to enter at Amazon's checkout.

 

Q: How long does it take to receive my order?

A: For domestic shipping, it usually takes 1-3 business days to ship and most customers receive their orders in a week. If you have any questions about your specific order, feel free to shoot us an email: info@bondtravelgear.com

 

Q: Do you have a warranty?

A. We stand by our products, and our lifetime warranty is as ironclad as they are. If the product you receive has a manufacturer defect, send us an email at info@bondtravelgear.com with a photo of the issue and a quick description. We'll provide an address you can return the item to and we'll send a replacement or refund out immediately. Sometimes products get worn out or damaged through neglect and the warranty cannot cover those situations. When in doubt, send us a message. We'll work with you to make it right.

 

Q: Are your products water-proof?

A: Our products are water-resistant, but not water-proof. We add a DWR polyurethane coating to the back of the nylon to keep water out, but if you were to submerge our bags, water would get in eventually.

 

Q: Is this a veteran-owned business?

A: It sure is. Our founder served for six years on active duty in the US Army, mostly with the 10th Mountain Division, and deployed twice to Iraq.

 

Q: Where are your products made?

A: Our products are designed in the US and assembled in Vietnam.

 

Q: How do we contact you?

A: You can contact us at info@bondtravelgear.com.

 

Q: What is your return policy?

A: Within 14 days of receiving your item(s), you can initiate a return by shooting us an email (info@bondtravelgear.com). The item(s) must be in new condition. We'll let you know where to send the return and will process your refund right away.

 

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